REFUND & CANCELLATION POLICY

Website: https://desertwalk.in/
Company Name: DESERT WALK GROUP OF HOTELS PRIVATE LIMITED
Business/Property Name: AMARSAGAR
Address: Sum Sand Dunes – Sam, Jaisalmer, Rajasthan – 345001, India
Phone: +91 7300083837
Email: info@desertwalk.in

1. Introduction

DESERT WALK GROUP OF HOTELS PRIVATE LIMITED operates desertwalk.in to provide information about its hospitality, accommodation, desert camp, tourism, and related services.

This Refund & Cancellation Policy explains the terms and conditions applicable to booking cancellations, reservation modifications, failed transactions, duplicate payments, and eligible refunds.

Customers are encouraged to review the applicable booking conditions, cancellation deadlines, and refund eligibility before making a reservation or completing payment.

2. Booking and Reservation Cancellations

Customers who wish to cancel a confirmed booking must contact the Company using the contact details provided on this website.

Cancellation requests should include the customer’s full name, booking reference, registered contact details, reservation dates, and any other information reasonably required to verify the reservation.

Cancellation requests will be reviewed according to the terms communicated at the time of booking. Customers are encouraged to submit cancellation requests as early as possible.

A cancellation will be considered processed once it has been reviewed and acknowledged by the Company, where applicable.

3. Cancellation Charges and Refund Eligibility

Refund eligibility depends on the type of service booked, the applicable booking conditions, the timing of the cancellation, and any cancellation charges disclosed before payment.

Where a booking permits cancellation with a refund, the eligible amount will be calculated according to the applicable booking terms.

Where cancellation charges or deductions apply, they will be handled in accordance with the conditions communicated to the customer and applicable law.

The Company will not impose undisclosed cancellation charges contrary to applicable law.

4. Non-Refundable Bookings

Certain promotional packages, advance-purchase reservations, special offers, or other services may be expressly identified as non-refundable.

Where a booking is designated as non-refundable, this condition will be communicated to the customer before payment.

Customers should carefully review the applicable terms before confirming a reservation. Non-refundable conditions remain subject to applicable consumer protection laws and any refund obligations imposed by law.

5. Refunds for Duplicate Transactions

If a customer is charged more than once for the same booking or service due to a duplicate payment transaction, the customer may contact us to request verification.

The Company will review the relevant booking details, payment records, transaction references, and payment status to determine whether a duplicate transaction has occurred.

Once the duplicate transaction is verified, the excess amount will be approved for refund and returned through the original payment method or another appropriate method where necessary and legally permitted.

Customers should provide the transaction reference, payment date, amount paid, and booking details to help us investigate the matter efficiently.

6. Failed Transactions and Unconfirmed Bookings

Occasionally, a payment may appear to have been deducted from a customer’s bank account even though the booking has not been confirmed.

In such cases, customers should contact us to verify the transaction status before making another payment for the same booking.

Where the payment has failed and the amount has not been received by the Company, the reversal will generally be handled by the relevant bank or payment service provider according to its procedures.

Where the Company has received payment but no valid booking has been created, we will investigate the transaction and arrange an appropriate resolution, including a refund where due under applicable law and the circumstances of the transaction.

7. Refund Processing Time

Once a refund has been approved, the Company will initiate or authorize the refund within a reasonable processing period, subject to applicable law and the procedures of the relevant payment provider.

The time taken for the refunded amount to appear in the customer’s bank account, card statement, or payment account may vary depending on the bank, card issuer, payment gateway, and payment method.

Customers should retain their payment confirmation and transaction reference until the refund has been received.

If an approved refund does not appear within the communicated timeframe, customers may contact us for an update.

8. Cancellation or Modification by the Company

In certain circumstances, the Company may need to modify or cancel a confirmed reservation due to accommodation unavailability, operational issues, safety concerns, severe weather, government restrictions, or other unforeseen circumstances.

Where a booking is affected, we will make reasonable efforts to notify the customer and communicate the available options.

Depending on the circumstances and applicable booking terms, the available options may include rescheduling, an alternative arrangement, or a refund where applicable.

Any refund or alternative arrangement will be handled in accordance with the applicable booking conditions and applicable law.

9. Changes to Reservations

Customers who wish to change booking dates, guest details, accommodation arrangements, or selected services must contact the Company as early as possible.

All modifications are subject to availability and confirmation. Changes may result in additional charges or adjustments to the booking amount, depending on the applicable booking conditions.

If a requested modification cannot be accommodated, the original reservation terms and applicable cancellation policy will determine the available options, subject to applicable law.

10. Refund Method

Approved refunds will generally be processed through the original payment method used for the transaction.

Where the original payment method cannot reasonably be used, an alternative method may be considered where appropriate, subject to verification and applicable law.

The Company may request additional transaction details where necessary to verify the payment and prevent unauthorized refund requests.

11. Refund Exclusions and Limitations

A refund is not automatically available merely because a customer decides not to use a confirmed service. Eligibility will depend on the booking conditions communicated before payment and applicable law.

However, nothing in this policy is intended to exclude any refund, remedy, or consumer right required by law, including rights arising where a service has not been provided as agreed.

Duplicate transactions and verified payment errors will be reviewed separately, even where the underlying booking is otherwise subject to non-refundable conditions.

12. How to Request a Refund or Cancellation

To request a refund, cancel a booking, or report a payment issue, please contact our customer support team and provide the following information:

• Full name used for the reservation.

• Booking or reservation reference.

• Registered telephone number or email address.

• Transaction reference or payment confirmation, where applicable.

• Payment date and amount.

• Reason for the cancellation or refund request.

Our team will review the request and communicate the outcome or request additional information where necessary.

13. Contact Information

For assistance with cancellations, refunds, duplicate transactions, failed payments, or reservation-related concerns, please contact:

DESERT WALK GROUP OF HOTELS PRIVATE LIMITED

Business/Property Name: AMARSAGAR
Website: https://desertwalk.in/
Address: Sum Sand Dunes – Sam, Jaisalmer, Rajasthan – 345001, India
Phone: +91 7300083837
Email: info@desertwalk.in

We aim to review customer requests and respond within a reasonable timeframe.

Last Updated: 24 October 2026