TERMS & CONDITIONS

Website: https://desertwalk.in/
Company Name: DESERT WALK GROUP OF HOTELS PRIVATE LIMITED
Business/Property Name: AMARSAGAR
Address: Sum Sand Dunes – Sam, Jaisalmer, Rajasthan – 345001, India
Phone: +91 7300083837
Email: info@desertwalk.in

1. Introduction

Welcome to desertwalk.in, operated by DESERT WALK GROUP OF HOTELS PRIVATE LIMITED. These Terms & Conditions govern your access to and use of our website and the hospitality, accommodation, desert camp, tourism, and related services offered by the Company.

By accessing our website, submitting an inquiry, making a reservation, or purchasing any service, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.

2. Nature of Services

DESERT WALK GROUP OF HOTELS PRIVATE LIMITED provides hospitality and tourism-related services, which may include hotel accommodation, desert camp stays, guest facilities, tourism experiences, and related services offered through the website.

The availability, features, prices, and inclusions of services may vary depending on the selected package, booking dates, seasonal conditions, and operational requirements. All services are subject to availability and confirmation.

3. Eligibility

By using this website or making a booking, you confirm that you are legally eligible to enter into a binding agreement under applicable Indian law.

Bookings involving minors must be made by a parent, guardian, or other legally authorized adult, where applicable.

4. Booking and Reservation

Customers may submit reservations through the booking facilities available on our website or through authorized communication channels.

Customers must provide accurate information, including their name, contact details, arrival and departure dates, number of guests, and selected services.

A booking request is not considered confirmed until the required booking conditions have been fulfilled, payment has been received where applicable, and confirmation has been communicated by the Company.

Customers are responsible for reviewing their booking details before completing a reservation.

5. Pricing and Payment

All prices and applicable charges will be communicated through the website or the relevant booking channel.

The final payable amount may depend on the selected services, number of guests, booking dates, applicable taxes, and additional facilities requested.

Payments must be completed through the payment methods authorized or provided by the Company. A reservation may remain unconfirmed until the required payment is successfully processed.

Any additional charges applicable to a booking will be communicated in accordance with applicable law.

6. Booking Confirmation and Communication

Booking confirmations, payment acknowledgements, reservation updates, and service-related communications may be sent by email, telephone, SMS, or other contact methods provided by the customer.

Customers must ensure that their contact information is accurate. If payment has been deducted but a booking confirmation has not been received, customers should contact us before attempting another payment.

7. Cancellation and Modification

Requests to cancel or modify a reservation must be communicated to the Company using the contact details provided on the website.

Changes to dates, accommodation, guest information, or selected services are subject to availability and confirmation. Additional charges may apply where disclosed under the applicable booking terms.

Cancellation charges and refund eligibility will be determined according to the cancellation conditions communicated at the time of booking, subject to applicable law.

8. Check-In, Check-Out and Guest Responsibilities

Guests must comply with the check-in and check-out timings, identification requirements, safety procedures, and property rules communicated by the Company.

Guests are expected to behave responsibly, respect other guests and staff, and comply with applicable laws and local regulations.

Customers may be held responsible for damage to property, furniture, facilities, or equipment caused by them or members of their group, subject to applicable law and appropriate assessment.

9. Website Information

We make reasonable efforts to maintain accurate information on our website. However, descriptions, photographs, amenities, packages, and other content are provided for general informational purposes and may change.

Actual facilities or arrangements may vary depending on availability, maintenance, weather, or operational conditions. Customers should contact us before booking if they require confirmation of a specific facility or service.

10. Third-Party Services

Our website may use third-party payment gateways, banks, hosting providers, or other service providers to support bookings and payments.

The use of such services may be subject to their own terms and privacy policies. The Company will make reasonable efforts to address issues within its control but cannot guarantee uninterrupted operation of third-party systems.

11. Intellectual Property

All website content, including text, logos, photographs, graphics, designs, and branding, is owned by the Company or used with appropriate authorization unless otherwise stated.

No website material may be copied, reproduced, distributed, modified, or commercially used without prior written permission, except where permitted by applicable law.

12. Prohibited Activities

Users must not use the website for fraudulent or unlawful activities, submit false information, attempt unauthorized access, interfere with website operations, or misuse any booking or payment facility.

The Company reserves the right to take appropriate lawful action against misuse of its website or services.

13. Limitation of Liability

The Company will make reasonable efforts to provide services in accordance with confirmed booking details and applicable conditions.

To the extent permitted by law, the Company shall not be responsible for indirect losses arising from circumstances beyond its reasonable control, including severe weather, natural events, government restrictions, transport disruptions, or third-party service interruptions.

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

14. Force Majeure

The Company shall not be held responsible for delays or interruptions caused by events beyond its reasonable control, including natural disasters, extreme weather, public emergencies, government orders, or other unforeseen circumstances.

Where a confirmed booking is affected, the Company will communicate available options and handle cancellations, modifications, and refunds according to the applicable booking terms and law.

15. Privacy

Personal information collected through the website will be handled in accordance with our Privacy Policy. Customers are encouraged to review the Privacy Policy to understand how their information is collected, used, and protected.

16. Changes to These Terms

The Company may update these Terms & Conditions from time to time to reflect changes in its services, business operations, or legal requirements. Revised terms will be published on this page with an updated revision date.

17. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India. Disputes will be addressed through good-faith communication wherever possible and, where necessary, by the competent courts or authorities in accordance with applicable law.

Nothing in this section limits any statutory consumer rights.

18. Contact Information

For questions about these Terms & Conditions, bookings, or our services, contact:

DESERT WALK GROUP OF HOTELS PRIVATE LIMITED

Business/Property Name: AMARSAGAR
Address: Sum Sand Dunes – Sam, Jaisalmer, Rajasthan – 345001, India
Phone: +91 7300083837
Email: info@desertwalk.in
Website: https://desertwalk.in/