Privacy Policy
PRIVACY POLICY
Website: https://desertwalk.in/
Company Name: DESERT WALK GROUP OF HOTELS PRIVATE LIMITED
Business/Property Name: AMARSAGAR
Address: Sum Sand Dunes – Sam, Jaisalmer, Rajasthan – 345001, India
Phone: +91 7300083837
Email: info@desertwalk.in
1. Introduction
DESERT WALK GROUP OF HOTELS PRIVATE LIMITED (“Company,” “we,” “our,” or “us”) respects the privacy of visitors and customers who access our website, https://desertwalk.in/.
This Privacy Policy explains how we collect, use, process, store, and protect personal information when you visit our website, inquire about our services, make a reservation, complete a payment, or communicate with us.
Our website provides information about hospitality, accommodation, desert camp stays, tourism experiences, and related services offered by the Company.
By using our website or providing your personal information, you acknowledge this Privacy Policy, subject to any consent or other legal basis required under applicable law.
2. Information We Collect
We may collect the following categories of information depending on how you interact with our website and services.
2.1 Personal and Contact Information
We may collect your name, telephone number, email address, and other contact details that you voluntarily provide when submitting an inquiry, making a reservation, or contacting our customer support team.
2.2 Booking and Reservation Information
When you book or inquire about our services, we may collect reservation dates, arrival and departure details, number of guests, selected accommodation or packages, booking references, special requests, and other information required to manage your reservation.
2.3 Payment and Transaction Information
We may collect transaction references, payment amounts, payment status, booking payment records, refund details, and other information required to verify payments and maintain financial records.
Online payments may be processed by authorized third-party payment gateways or financial institutions.
2.4 Communication Information
We may retain information contained in emails, telephone inquiries, customer support requests, feedback, complaints, and other communications with our team.
2.5 Technical and Usage Information
When you access our website, certain technical information may be collected, where applicable, including your IP address, browser type, device information, operating system, access logs, and website interaction data.
This information may help us maintain website security, troubleshoot technical problems, and improve the website experience.
3. How We Collect Information
We may collect information when you:
Visit or browse our website.
Submit an inquiry or reservation request.
Make a booking or purchase a service.
Complete a payment through our website.
Contact us by telephone, email, or other communication channels.
Submit feedback, complaints, or refund requests.
Interact with cookies or similar website technologies, where applicable.
We may also receive relevant payment status or transaction information from payment service providers to verify transactions and manage reservations.
4. Purpose of Collecting Personal Information
We collect and process personal information for legitimate business purposes, including:
Processing and managing customer reservations.
Providing information about our accommodation and tourism services.
Confirming bookings and communicating reservation updates.
Processing payments and verifying transactions.
Responding to customer inquiries and providing support.
Handling booking modifications, cancellations, and eligible refunds.
Maintaining accounting, financial, and business records.
Detecting and preventing fraud, misuse, and unauthorized transactions.
Maintaining website functionality and security.
Improving our services and customer experience.
Complying with applicable legal, tax, regulatory, and reporting obligations.
We will handle personal information in accordance with applicable law and any consent requirements that apply to the relevant processing activity.
5. Legal Basis for Processing
Depending on the circumstances and applicable law, we may process personal information when necessary to fulfil a booking or provide a requested service, comply with legal obligations, protect legitimate business interests, prevent fraud, or respond to customer requests.
Where consent is required by law, we will seek the appropriate consent before processing the relevant information.
Where processing is based on consent, you may withdraw that consent in accordance with applicable law. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, improve performance, and understand how visitors use the website.
Cookies may help us maintain website sessions, improve navigation, and identify technical issues.
Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functions.
7. Payment Information and Security
Payments made through our website may be processed by third-party payment gateways, banks, or authorized payment service providers.
These providers may collect and process payment information under their own terms, privacy policies, and security procedures.
We do not intend to store complete payment card numbers, CVV numbers, or banking passwords on our website. We may retain transaction references, payment confirmations, and payment status information for booking management, accounting, verification, and dispute resolution.
Customers should never share their OTPs, banking passwords, PINs, or confidential payment authentication credentials with anyone claiming to represent the Company.
8. Sharing and Disclosure of Personal Information
We do not sell your personal information to third parties.
We may share relevant information with the following parties when necessary and legally permitted:
Payment service providers: To process payments, verify transactions, investigate failed payments, and manage refunds.
Technology and website service providers: To support website hosting, maintenance, security, communication, and technical operations.
Authorized service providers: To facilitate reservations and deliver the services requested by customers.
Professional advisers: Such as accountants, auditors, or legal advisers where necessary for legitimate business purposes.
Government and regulatory authorities: Where disclosure is required under applicable law, a lawful order, or a valid legal process.
We take reasonable steps, where appropriate, to ensure that service providers handling personal information maintain suitable confidentiality and security measures.
9. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, manage reservations, maintain business and financial records, resolve disputes, and comply with applicable legal obligations.
The retention period may vary depending on the nature of the information, the purpose for which it was collected, and any legal record-retention requirements.
When personal information is no longer required and no legal obligation requires its retention, we will take reasonable steps to delete it or securely dispose of it, subject to applicable law.
10. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access restrictions, appropriate security practices, and the use of service providers that support secure data processing.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
Customers should contact us promptly if they suspect unauthorized activity involving their booking or personal information.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent and withdrawal is permitted.
Raise concerns or complaints regarding the handling of your personal information.
Exercise other rights available under applicable data protection laws.
Certain information may need to be retained to complete transactions, maintain legally required records, resolve disputes, or comply with other legal obligations.
To exercise an applicable privacy right, please contact us using the details provided in this policy. We may request reasonable information to verify your identity before responding to a request.
12. Children’s Privacy
Our website is not intended to encourage children to independently submit personal information or make reservations without appropriate adult involvement.
Where information relating to a child is required for a booking, it should be provided by a parent, guardian, or other legally authorized person, as applicable.
We will handle personal information relating to children in accordance with applicable laws and any required consent or authorization procedures.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, or other external services.
We do not control the privacy practices, content, or security of third-party websites that we do not operate. Accessing an external website or service is subject to its own terms and privacy policy.
Customers should review the relevant third party’s privacy policy before providing personal information through an external platform.
14. Data Breach and Security Incidents
If we become aware of a personal data breach affecting information under our control, we will take reasonable steps to investigate, contain, and address the incident in accordance with applicable legal requirements.
Where notification is required by law, we will notify the relevant individuals or authorities through the appropriate channels.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.
Any revised version will be published on this page with an updated revision date. Customers are encouraged to review this page periodically to remain informed about how their information is handled.
16. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
DESERT WALK GROUP OF HOTELS PRIVATE LIMITED
Business/Property Name: AMARSAGAR
Website: https://desertwalk.in/
Address: Sum Sand Dunes – Sam, Jaisalmer, Rajasthan – 345001, India
Phone: +91 7300083837
Email: info@desertwalk.in
We will review privacy-related inquiries and respond within a reasonable timeframe, subject to applicable legal requirements.
